Terms and Privacy

TERMS OF USE

NOBODY REALLY WANTS TO READ ALL OF THIS, AND YET DO YOU KNOW THAT BY ACCESSING AND USING OUR WEBSITE AND ALL ITS ONLINE PROPERTIES, SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY? COME ON, TAKE A MOMENT TO OVER IT ALL.

WELCOME WORDS

Carbon. welcomes you to its website. In this document, website is used to define all online properties and their domains. We ask that you please read these Website Terms of Use carefully before using the Website or the services it offers. By accessing and using the Website or Services, you agree to be bound by these Terms in their entirety. If you do not agree to these Terms of Use, you must not access the Website or download any of its content.

Carbon. is a trade name used by 9327-1336 Québec inc. (Carbon Living). In this document, Carbon. and/or Carbon Living refers to the company 9327-1336 Québec inc.

OWNERSHIP/USE RESTRICTIONS

Carbon. owns and operates the Website. All content, data, graphics, photographs, images, audio, video, software, trademarks, service marks, trade names and other information (collectively, the “Content” ) which appear on this website are the property of Carbon., its affiliates and/or third party licensors. The Content is protected by Canadian and international copyright and trademark laws.

Except as provided herein, you may not modify, copy, reproduce, publish, display, transmit, distribute, display, perform, transfer, sell, or create derivative works from any Content without consent. express prior writing of Carbon. You may download, print and reproduce the Content for your own informational purposes, provided that you retain all copyright and other proprietary rights (exclusive rights) notices contained therein, and that you cite its URL. It is strictly prohibited to reproduce all or part of the contents in multiple copies, for the purpose of resale or distribution, without the prior written permission of Carbon. If you would like written permission to reproduce content, please contact us by email .

Unless otherwise stated, our website is for your personal use and not for commercial purposes. It is intended only to inform and entertain you.

ACCURACY OF INFORMATION

Even if Carbon. takes all necessary measures to ensure the accuracy of the information appearing on this website, it does not guarantee that the information or elements appearing therein are up to date, accurate, error-free or exhaustive. Carbon Living assumes no responsibility for any errors or omissions that may appear in the content of this website, including information relating to product descriptions, pricing and availability. Carbon. reserves the right to correct, modify or update the information displayed on this site at any time without notice. Your only remedy with respect to a purchase made through our website is to return it for a full or partial refund as set forth in the Return Policy.

REGISTRATION AND PASSWORDS

To access certain parts of the Website, you may be required to complete an online registration form.

In consideration of your use of this website and the services it offers, you agree to provide true, current, complete and accurate information as requested in the registration form provided to you by the website. You also agree to update your registration information whenever a change has been made to any information on this registration form.

As part of the registration process, you may be asked to provide a username and password. You are solely responsible for maintaining the confidentiality of this password and username and you assume responsibility for any activities that occur on this website using your password or username. . You agree to notify Carbon immediately. any unauthorized use of your password or user name or any breach of security.

USER BEHAVIOR

You may have opportunities to upload, post, screen display or otherwise display information, ideas and opinions on the Website through product reviews, responses, comments posted on the Website or by transmitting other content for posting on the Website (collectively “User Content”).

By choosing to access the Website and/or transmitting User Content, you agree to comply with applicable federal, provincial, territorial and other laws and regulations as well as the other terms of these Terms of Use and any rules which may be published from time to time by Carbon. Furthermore, without limiting the foregoing, you agree not to:

1. upload, post, transmit by email or otherwise User Content that:

   1. constitutes unsolicited or unauthorized promotional or advertising content, spam, chain emails, pyramid schemes or any form of solicitation;

   2. infringes any patent, trademark, trade secret, copyright, trade name or other proprietary (proprietary) rights or privacy rights of any third party;

   3. is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, hateful, or which constitutes harassment, violates the privacy of another, or is discriminatory based on race, ethnicity, or otherwise;

   4. contains any form of destructive software such as a virus, worm, Trojan horse, logic bomb, cancelbot, other harmful component, or any other computer file, program, or code, intended to disrupt, to destroy or limit the functions of software, computer hardware or a piece of telecommunications equipment;

2. harvest or otherwise collect or store any information (including personally identifiable information) about other users of the Website, including email addresses, without the express consent of such other users;

3. mislead others, create a false identity with respect to the sender or origin of the message, forge a header or otherwise tamper with an identifier in order to conceal the origin of content transmitted by the through the website;

4. Impersonate another person or entity, including, without limitation, an employee of Carbon., a discussion group leader, a guide or host, or make an misrepresenting your affiliation with a person or entity or otherwise misrepresenting such affiliation;

5. attempt to gain unauthorized access to the Website, another computer system or networks connected to the Website, through password mining or otherwise;

6. interfere with or disrupt networks or servers connected to the Website or violate the regulations, policies or procedures of these networks;

7. use, download or otherwise copy, or provide to any person or entity any website user directory or other information relating to users or use of a site, in whole or in part, other than in the context of your use of the Website.

The following provisions are collectively referred to as the “Code of Conduct”.

USER CONTENT

You assume full responsibility for all User Content that you upload, post, display, or provide a link to (“post”) on or through the Website. You must not post any User Content to the Website that you did not create or have not been authorized to post.

Carbon. is not responsible for user content and it assumes no liability with respect to the content of such communications, whether or not arising under the laws of copyright, defamation, protection of privacy , or legislation governing obscenity or other laws. Carbon Living may, but is not obligated to, monitor or review activities occurring on the Website and any User Content, and may block, correct, delete or eliminate (without notice) any User Content in its sole discretion. Carbon. reserves the right to terminate a user's privilege to post User Content or participate in other services offered by Carbon., when the user in question fails to comply with these Terms of Use or the code of Conduct.

By submitting User Content to the Website, you grant Carbon Living a worldwide, non-exclusive, unrestricted, royalty-free, perpetual, irrevocable, sublicensable right and license to use, reproduce, modify, correct, publish, translate User Content (in whole or in part), create derivative works from it, license it, view it or display it in public (in whole or in part) part) for any purpose whatsoever and/or to integrate it with other works in any form, medium or technology currently known or later developed, without your prior authorization, and you further waive the moral rights you have with respect to User Content. Additionally, by transmitting User Content to Carbon Living, you represent and warrant that you own and control all rights to the User Content and that you have the right to assign the foregoing rights to Carbon. User Content reflects the views and opinions of the person or persons transmitting it.

You acknowledge that Carbon Living may establish general practices and limits with respect to use of the Website, including, without limitation, setting the maximum number of days that emails, posted messages or other User Content may remain posted on the website. You agree that Carbon. assumes no responsibility or liability for the deletion of messages, other communications or user content remaining on or transmitted through the Website, or its failure to retain them. You are solely responsible, at your own expense, for making backup copies of and replacing any User Content you post or maintain on the Website.

PRODUCT REVIEW

Carbon. strives to provide the public with reviews of its products of the highest quality and integrity possible. We encourage honest and respectful communication. Therefore, in addition to complying with the Code of Conduct, by providing a product review you agree to all of the following:

• You will not post a review of a product that you do not own or have not used;

• You will only display one review per product (unless it is to provide new information);

• You will not use any insults, personal attacks or inflammatory terms in your product review;

• You will not post product reviews if you are an employee (or a family member of an employee) of the product manufacturer or a competitor's product.

You also understand and agree that Carbon. assumes no obligation to post any product reviews you provide on the Website, and may revise or delete them in its sole discretion.

COMPETITION

From time to time, we may offer to you and/or sponsor with others contests, sweepstakes and games on the Website. Each of these activities is governed by specific rules which are accessible from the pages of the website on which the promotion is announced or when you register.

CONNECTIONS

We aim to improve your and our visitors' experience of our website. Therefore, for your convenience, the Website may provide you with links to other websites that are owned and operated by third parties; these sites are therefore not affiliated with our company. Please understand that websites linked to on our website are independent of Carbon. and that the latter has no control over their content. Therefore, Carbon Living cannot be held responsible and does not provide any guarantee or make any representation with respect to the accuracy, timeliness and/or completeness of the information contained on these websites.

Inclusion of links to other sites on our website does not imply sponsorship or endorsement of any trademark, trade name, service mark, design, logo, symbol or other copyrighted material. author, nor that we are affiliated or associated with them, which are displayed on or accessible through these sites.

We will be happy to hear any comments you may send us regarding external links we have placed on our website.

EXEMPTION / LIMITATION OF LIABILITY

Although we do our best to update and maintain the content of the Website, errors and/or omissions may occur.

CONSEQUENTLY, THIS SITE, INCLUDING THE CONTENT AND SERVICES IT OFFERS, IS PROVIDED TO YOU “AS IS” AND WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. CARBON. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY AND CONDITIONS OF MERCHANTABILITY, THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, THE WARRANTY OF NON-INFRINGEMENT. CARBON LIVING DOES NOT WARRANT THAT THE FUNCTIONS OF ITS SITE WILL BE OFFERED UNINTERRUPTED, FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT CARBON. SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OF THE WEBSITE OR CONTENT OR SERVICES, AND THIS, EVEN IF CARBON LIVING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY PROHIBIT THE LIMITATION OR EXEMPTION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATION OR EXEMPTION SET FORTH ABOVE MAY NOT APPLY TO YOU.

COMPENSATION

By using this website, you agree to indemnify and hold harmless Carbon., its affiliates, members, officers, employees, agents and licensors from and against the all losses, costs, damages, claims, fines, penalties, costs and liabilities (including reasonable attorneys' fees and accounting costs) that would result:

1. any content (including User Content) that you (or anyone using your password or username) submit, post, transmit or otherwise make available to visitors on the Website;

2. your (or anyone else's) use of or connection to this Website, or any other alleged violation by you of these Terms of Use , including, in particular, the code of conduct;

3. your failure to comply with a law or the rights of a third party.

CONFIDENTIALITY OF PERSONAL INFORMATION

Carbon Living respects your right to protect the confidentiality of your personal information. Please see our Privacy Policy for more information on how we collect, use, disclose and otherwise manage your personal information.

MODIFICATIONS AND TERMINATION

Carbon Living reserves the right, at any time and from time to time, to modify or discontinue, temporarily or permanently, the Website (in whole or in part) with or without notice. Additionally, Carbon. reserves the right to change these Terms of Use at any time and to notify you by posting an updated version of the Terms of Use on its website. It is your responsibility to regularly consult the terms of use, including, in particular, checking the “last updated” date indicated at the bottom of this document. Regular use of the Website after such modifications means that you agree to be bound by them, and continued access to the Website constitutes Carbon Living's consideration to you. Your only remedy if you are dissatisfied with 1) these Terms of Use; 2) our policies or practices regarding the operation of our website or 3) any content accessible from the website, is to stop visiting and using this website.

TRADEMARKS

“Carbon. » is a commercial name of 9327-1336 Québec inc. Other marks, graphics, typefaces, trademarks, trade names and logos appearing on the Website are trademarks or trade dress of Carbon Living. All other trademarks appearing on the Website are the property of their respective owners. respective owners. Our trademarks and trade dress may not be used in any manner or for any purpose without the express written consent of Carbon Living.

APPLICABLE LAWS

These terms of use are governed by the laws of the province of Quebec and the laws of Canada which apply there and they must be interpreted in accordance with these laws; Furthermore, any dispute must be submitted to a competent court in the judicial district of Bedford, province of Quebec. If any provision of these Terms of Use shall be unlawful, void or for any reason unenforceable, then that provision may be severed from the remainder of these Terms of Use and shall not affect the validity and enforceability of the Terms of Use. other stipulations.

These Terms of Use and any other legal notices or other statements posted on the Website constitute the entire agreement between you and Carbon. with regard to the use of the website, in particular its content.

NOTICE

Notices may be sent to you by email or postal mail or, if changes are made to these Terms of Use or the services offered by the Website, by posting notices or creating links to such notices on the website itself.

If you have any questions or comments regarding these terms of use, please contact us by email .

Last updated: September 2021.

PRIVACY POLICIES

WE ARE IMPORTANT TO PROTECT YOUR IDENTITY AND THE PERSONAL INFORMATION YOU SHARE WITH US. THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION WE COLLECT THROUGH OUR WEBSITE LOCATED AT CARBONLIVING.CARE AND IN THE CONNECTION WITH OUR RELATIONSHIPS WITH OUR CUSTOMERS.

Carbon. is a trade name used by 9327-1336 Quebec inc. In this document, Carbon. and/or Carbon. designates the company 9327-1336 Québec inc.

At Carbon., we have respect for our customers. Aware of your concerns about the protection of your privacy, we have posted this privacy policy to inform you about the personal information we collect, how we treat it, the options you have regarding our use of your personal information and how you can access it.

For more information on the terms of use of this site, please visit our terms of use.

This Privacy Policy applies to personal information that we collect through our website located at carbonliving.care, in the course of our relationships with our customers.

In this document, website is used to define all online properties and their domains.

COLLECTION AND USE OF PERSONAL INFORMATION

You can browse our website without having to provide us with any personal information.

However, we may collect personal information in the following cases:

• You purchase, order, return or exchange items;

• You ask to be added to our mailing list or to receive other marketing communications;

• You register on our website;

• You submit a job application;

• You participate in one of our contests or promotions, or respond to a survey;

• You submit a comment or question to customer service by email or live chat;

When you use a debit or credit card to pay for a purchase, we collect your debit or credit card information in order to process and administer your payment. We may also collect your billing and shipping address, telephone number, email address and the message to be written on a gift certificate (if applicable) in order to be able to deliver the ordered products. We may also collect optional information such as your date of birth to send you a birthday card.

When you return or exchange products purchased on carbonliving.care, we may ask you to provide your name, address and telephone number. We collect this information to administer our loss prevention program and, among other things, to help us identify and prevent fraud. For item returns that result in a refund to a customer's debit or credit card, we will ask you to provide your debit or credit card information in order to process and administer the reimbursement transaction.

Commercial communications: when you subscribe to our mailing list to receive our newsletter or other promotional communications by mail or email, we may collect personal information such as your first name, last name, email address and/or postal address (depending on the delivery method) as well as information about your interests in order to offer you the service you have requested.

We will only contact you if you wish. You are free to choose, at any time, not to receive our promotional communications by clicking on the “Unsubscribe” button at the bottom of our emails.

Online Registration: Some features available on our website (such as the wish list and address book) may require you to register. When you register, we collect your first and last name, your email address and a password that you select in order to provide and administer the service you have requested. When you register online, we may ask your permission to send you future marketing information from Carbon. or its marketing partners.

Job opportunities at Carbon. : We may advertise employment opportunities on our website or on any other online platforms. When you apply for employment or send questions about a job opportunity, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter or similar employment documents). 'job). We use this information to process and respond to your employment application or other request from you.

Contests, promotions, surveys: When you enter a contest, participate in a promotion or respond to one of our surveys, we may collect your name, address, telephone number and email address. We use this information to administer your participation in the contest or promotion and, through surveys, to understand our customers and improve our product and service offerings, promotions and events. When you register for the contest, promotion or survey, we may ask for your permission to receive marketing information in the future from Carbon. or its commercial partners. You are free to choose, at any time, not to receive our promotional communications by clicking on the “Unsubscribe” button at the bottom of our emails

The “Send to a Friend” feature and other similar features on our website allow you to forward emails to other people. This feature requires you to provide your name and email address, as well as the recipient's name and email address. We do not use the names or email addresses provided in these circumstances for any other purpose without your consent or that of the email recipient.

Customer Service: When you send a comment or question to customer service by email, we may collect personal information such as your name, postal or email address and/or telephone number in order to be able to respond to your comment or question. We also collect various types of information that you provide to us to enable us to answer your question.

COMMUNICATION OF PERSONAL INFORMATION

Unless otherwise specified herein, we undertake not to disclose, rent, sell or transfer to third parties, or exchange with third parties, personal information concerning our customers, without having first obtained their consent.

Service Providers: We may share your personal information with third parties who provide services on our behalf, such as processing payments, hosting our website, transmitting emails or other communications for our purposes. account, the organization of competitions and promotions or the analysis of the effectiveness of our advertising strategy. Your personal information may be stored and processed in the United States by our affiliated companies and third party service providers.

These service providers are bound by nondisclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not authorized to use or disclose personal information for any purpose other than providing the services. services on our behalf or as otherwise required by applicable law.

Obligations under law: We and our service providers will be required to disclose your personal information in the context of a search warrant or a valid investigation or order under law or in order to respond to an investigative agency for breach of contract or contravention of any law, or otherwise under any applicable law.

Sale of business: we may share information we have about you in the context of a merger or sale (including disclosure of information in connection with bankruptcy or insolvency proceedings) to which Carbon. participates in whole or in part or as part of a restructuring or acquisition of shares or other change of control of a company, because this information may then be considered an asset.

WEBSITE INFORMATION

When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you are using, the operating system you are using, the time spent on the website, your usage patterns, and the domain name of the website from which you accessed our site. We collect this information to help us evaluate and improve your experience of our website.

INVISIBLE WARNINGS AND PIXELS

Our website uses a technology called “cookies”. A cookie is a small piece of data that our website can transmit to your browser and which may then be stored on your hard drive to allow us to recognize you when you return. We use cookies on pages of our website that ask you to log in or that are customizable. If you are registered with our website, these cookies help us identify you and may be necessary to provide you with the products and services you request. These cookies also provide us or our service providers with information that we use to personalize our website according to your preferences. You can set your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all of the features of our website.

Our website may also use a technology called “trace tags” or “pixel tags”. This technology allows us to know which pages of our website you visit. These tracer tags are used to help us optimize and personalize our website for you and future visitors to our website.

DEACTIVATE YOUR ACCOUNT / UNSUBSCRIBE

If you wish to deactivate your account, please make a request electronically.

If you do not wish to continue receiving emails from Carbon., please follow the steps provided below. Please note that each time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time. You can also contact us as indicated in the “Contact Us” section below. You must allow 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us time to process your request.

Unsubscribe from our communications mailing list:

• clicking on the “Unsubscribe” button at the bottom of our emails.

SECURITY OF PERSONAL INFORMATION

We understand that our customers trust us to protect their personal information. We take this task seriously. We have taken measures to protect the personal information in our custody and control. Therefore, we only authorize access to personal information to those of our employees and authorized service providers who need the information for the purposes described in this privacy policy. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected by the password of your choice. We strongly recommend that you do not share your password with anyone. Carbon Living will never ask you for your password in an unsolicited communication.

Notwithstanding the foregoing, you should be aware that unfortunately no data transmission over the Internet can be considered absolutely secure. Therefore, Carbon Living does not represent or guarantee that personal information will not be lost, misused or modified, and it assumes no liability with regard to the personal information that you transmit to it, nor with regard to the use or misuse of personal information by you or third parties.

Below are some recommendations to help ensure your online shopping is safe and secure.

• If you are using a public computer, always log off when you are finished.

• Do not share your passwords. Remember that anyone who knows your password can access your account.

• When creating a password, use at least eight characters – favor a combination of letters and numbers. Do not use dictionary words, your name, email address or other personal information that can be easily obtained. We also recommend that you change your password often. If you need help, click on the "Your account" link, then on the "Change your password" tab, make the desired changes and click on the "Save" button.

• Use a different password for each of your online accounts.

• Be wary of unsolicited emails and phone calls.

Additionally, Carbon Living will never contact you to ask for information about your credit card number or bank account. This type of information is not transmitted to Carbon. that when you carry out a transaction, contact Carbon Living directly or modify your account online. If you receive a questionable email with a link to update your account information, do not click on the link. Go directly to your account at carbonliving.care. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, orders paid by credit card from this website will be accepted by Carbon. only if the billing name and address matches the name on the buyer's credit card and the address on their credit card file. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the reserved order amount can only be recovered once the credit has been posted to your account, which may take three to five business days.

ABOUT CHILDREN

Children under 13

If you are a child under 13, you can browse our website, but you cannot make purchases there. You also may not become a registered user, or use a service that asks you to provide personal information. Our site is not designed for children. We do not wish to collect personal information from children under 13 years of age. This policy aims to protect children.

If you register and we learn that you are under 13, we will delete your registration information and send you an email to notify you. If you are under 13 and want to make a purchase, please have a parent place the order for you.

CHANGES TO OUR PRIVACY POLICY

This privacy policy may be updated periodically based on changes in our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the privacy policy in force at the time such information was collected, or as otherwise agreed with you.

TO JOIN US

You can contact us at any time using the contact information provided below if: you have questions or comments about this privacy policy; you wish to access your personal information file, update it and/or correct inaccuracies; you want to withdraw your consent to receive marketing communications, or you have a complaint about the way we process your personal information.

Privacy Officer

1294, RUE LAURENTIDE

MAGOG,

QUEBEC, CANADA, J1X 5A7

1-418-222-4625